Every part of Amicorda is designed around the same constraint: it has to hold up to FCA Consumer Duty scrutiny on every single call, not just the ones someone happens to audit.
Every conversation path is built and signed off against the four Consumer Duty outcomes before it ever reaches a borrower — and the platform actively listens for vulnerability signals and affordability language as the call happens, not after the fact in a QA sample.
Scale from a handful of calls to thousands of concurrent conversations for a seasonal spike, then straight back down — no recruiting drive, no idle seats in the quiet months. And any borrower can ask for a human at any point in the call; full context transfers with them, so nobody has to repeat themselves.
Two-way sync with the collections platform, dialer, or CRM you already run — no rip and replace, no re-keying outcomes by hand. Every recording, transcript, and decision log is stored against the account, ready for internal QA or an FCA information request.
Live in weeks, not quarters — most of the work is script and compliance sign-off, not integration.
Secure sync from your collections platform or CRM — no manual uploads once configured.
Your compliance team reviews and signs off every call flow before it goes live.
Apply your agency's name, voice persona, and domain across every borrower touchpoint.
Watch contact and resolution rates in real time, with every call auditable end to end.
Amicorda is a voice layer, not a rip-and-replace platform — it's designed to connect into the case-management and dialer tools your team already knows.
Two-way sync for account status, payment promises, and outcome codes, so nothing has to be re-keyed by hand.
Works alongside your existing outbound infrastructure or routes calls independently — whichever fits your setup.
Hands off cleanly to your payment portal or affordability assessment flow the moment a borrower is ready.
Bring a sample of your call flows and we'll show you exactly how Amicorda would handle them.